Degeus Tile & Granite
Review Highlights
About the Business
· Delivery
Location & Hours
3532 US-63, Rochester, MN 55904
Rochester, MN
Hours not available. Contact business for hours.
Recommended Reviews
10 reviewsZERO stars. They reset our sink and put silicone around it to stop a leak. To do this, they disconnected the water lines and garbage disposal. We came home to a complete mess. I called to ask if they were going to hook it back up. Their statement to me was "we are licensed to take apart plumbing, but not to put it back together. Basically, they are sticking the cost of cleaning up their mess to the customer. Plus, very rude on the phone. EXTREMELY RUDE!
Marv did the installation of our kitchen backsplash…Two thumbs up!
I’ve always been very pleased with the kind and very experienced staff at DeGeus. They stand by their work and are always happy to help solve any problems, even the most minor issues. Mike is incredibly busy, but he follows up and is honest, helpful and is highly knowledgeable and experienced in this field. I’m so thankful I can rely on them after the tile has been placed!
Was awesome to be able to purchase countertop, flooring, and tile all from 1 place for our new home build. They have a really nice selection of granite, LVP, backsplash and bathroom tile. A no pressure atmosphere, you can spend all the time you want looking at samples. Dylan went above and beyond helping me with granite, and tile. And Drew was awesome help on LVP. Highly recommend Degeus!
High quality design and production of all types of tile. The colors and detail are for discriminating buyers who seek tile which is not merely functional but rises to the level of fine art... without the high prices. Their displays of QUARTZ in all it's manifestation are in and of themselves worth the trip to visit their showroom. They also offer a kids' play area and tables and chairs where the consumer has the opportunity to sit and relax instead of feeling harried and rushed. I like their Havana line of tile, the patters channel old world charm and derivative of Cuba in the 18th century.
A high quality business that stands by their work and sticks to their word. These men and women care about their customers and the legacy of their company. We will recommend DeGeus Tile & Granite to everyone we know for the rest of our lives!
We went to Degeus in search of the perfect backsplash for our kitchen and a quartz remnant for a countertop. The customer service was great and we have no complaints. They offered several suggestions, let us take home multiples samples, showed us what grout colors would actually look like with the tile, and were just all around extremely helpful. They aren't over the top "pushy salespeople" and just let us look around until we wanted assistance. They have numerous quartz and granite remnants, which ended up saving us a ton of money. We would definitely recommended them for your tile and countertop needs!
UPDATE: I have increased the rating. After a year we had a slight issue with some on the workmanship. They stood behind it and fixed it, no questions asked!! I increased 1.5 STARS but gave them the benefit of the doubt rounding up!
This place rates a 5+ for workmanship. The installer we had was one of the best I have seen! He treated our home like it was his. Shane arrived when on time and left the work area clean every day. So why a 2-star review?
Customer service is HORRIBLE! We have not experienced this type of service from a "service business". From the beginning. We arrived at the showroom in late January. The sales staff was polite and helpful. After the sale and down payment is where the horror story began. We were told 4-6 weeks after we paid half the bill which was several thousands of dollars. I contacted them in the middle of March but scheduler would NOT respond to calls or emails. I also called and emailed the owner, Mike. Nothing!! No response. Frustrating.
We finally got our A1 installer to work on our project end of April though end of May. After job was complete, I contacted owner again. This time he responded immediately. He basically said he was sorry. If you can stomach poor customer service this your place.
We are sorry to hear that you are not satisfied with your experience at DeGeus Tile & Granite. We do strive to give every customer a positive experience along with the highest quality workmanship. Upon reviewing the complete file history for your job, I do see correspondence via emails and phone call with both you and your builder/contractor. We appreciate your feedback and continue to work on all aspects of our business to provide every customer a great experience while providing them with the highest quality materials and workmanship.
Mike DeGeus / Owner
Beautiful showroom with massive selection. Employees really know what they are doing.
Great attention to detail. Awesome persistence by Dan Schneider on a difficult project. Highly recommend these professionals.